FAQs (Frequently Asked Questions)
Why should I choose ProfessionalResumes?
We employ professional and experienced Resume Writers who have exposure in writing CV's in your industry. In addition, ProfessionalResumes believes in charging fair and realistic prices alongside providing the best Customer Service possible, through a 24/7 freephone number and genuine desire amongst all our team to help customers take their next step in their career.
What is the process?
An extremely easy one! Following your order with ProfessionalResumes we will begin work right away and guarantee to deliver it back within the agreed turnaround time. If you have no existing Resume we will call you within 24 hours to gather all the necessary information. For any order your Writer may contact you to discuss anything further and gather all necessary information. All our Resumes are delivered back in a Microsoft Word and PDF format.
What information do I need to provide you?
If you have no existing Resume to provide us then we will call you to gather all the necessary information within 24 hours. If you already have a CV we will ask for this at the time of ordering through uploading it in the order process. For all orders we will ask for basic personal information so that we can contact you and deliver your order back to the stated email address. We also need your address details in order to place this information on your CV for example and to send a Copy Pack to you (if ordered).
What are ProfessionalResume's prices?
Our prices are extremely competitive. To see companies charge CAD 249 plus for an Early Career CV is alarming and un-necessary. Starting at just CAD 129 you can be rest assured any order with ProfessionalResume is fair and realistic when it comes to price. For an extra charge you can add additional services such as a Social Media Profile or a Copy Pack. There are no hidden charges and all our prices are clearly displayed throughout the ordering process.
How long will it take for ProfessionalResumes to complete my Resume?
Our turnaround times depend on the type of Resume. However for the majority of orders our turnaround times are 2 days for the first draft of your Resume. This will be stated when you place an order with us. Should you require a Resume or Social Media Profile any sooner we do provide an Express Service where you can receive a first draft back within 24 hours.
Who will my Representative be and what relevant experience do they have?
We have a number of Resume Writers who all have extensive experience in CV writing, are qualified to degree level or equivalent and have relevant experience in writing Resumes in your industry. Who the dedicated CV Writer will be will depend on your background and requirements. In addition you will have access to call us 24/7 using our phone number.
When do I pay?
At the time of your order we will take full payment securely on our website via PayPal - no PayPal account is required.
Do you offer refunds?
Only if we have not begun to work on your order. There should be no reason following your order you will be dis-satisfied with the service or product you receive. In the unlikely event you are then we will work with you diligently until you are happy, providing you inform us within 7 days of receiving your completed order.
What is your 100% Satisfaction Guarantee?
Our Resume Writers are highly capable when it comes to knowing what a great Resume should look like. It is for this reason that should you be un-happy with your CV we will first explain why your CV has been designed and written the way it has been. Should you remain un-happy with your CV then we will listen to you and make the any adjustments necessary, providing you inform us within 7 days of receiving your completed order.
Are you able to write Resumes in other languages?
Unfortunately not, only in English. We can accomodate American English if you require. Just let us know.
Do I need to see you at any point?
Not that we would love to meet you in person, but we only work over email and telephone. We will work with you remotely to achieve the result you want, via phone or email.
Can I come back to ProfessionalResumes if I need another copy or to amend my Resume?
Yes, of course. We will keep a copy of your Resume in case you wish it to be sent electronically again or to make any adjustments. This service is free of charge for 12 months – just call or email us to request this service. Should you wish to amend your Resume outside of 3 months from receiving your order then please contact us to discuss your requirements and we will be more than happy provide a quotation and assist.
Will my Resume be successful?
You can be confident with ProfessionalResumes you are picking a company that will deliver a Resume back that will sell. We have some great testimonials from people who have succeeded with their new Resumes and always welcome individuals to share their success with ProfessionalResumes. Most of our business comes from word of mouth and we find this is a great measure when it comes to measuring the success of our Resumes.
How will you work on LinkedIn profile?
As part of the standard package we will only give you content for the profile. Note that there would be additional charges if you want us to create a LinkedIn profile or make online changes.